FAQ

Frequently Asked Questions

Orders
How do I place an order?
Add items to your cart, check out securely and you'll receive a confirmation email within minutes.

Can I change or cancel my order?
Email us within [12 hours] of ordering. Once an order is dispatched we can no longer change it.

Shipping
How long does delivery take?
USA: 3 to 8 business days. UK: 5 to 9 business days. Peak periods may add a few days.

How much is shipping?
[Free over $50 / £40. 

Do you ship internationally?
We currently ship to USA & UK.

How do I track my order?
Use the tracking link in your dispatch email, or visit our Order Tracking page.

Returns
What is your return policy?
You can return unused items within [30] days of delivery. See our Returns & Refund Policy for details.

What if my item arrives damaged?
Email a photo within [7] days and we'll send a replacement or refund.

Products
Are your products compatible with my device?
Check the compatibility details on each product page. If you're unsure, ask us before ordering.

Payments
Which payment methods do you accept?
[Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay.]

Is my payment secure?
Yes. Payments are encrypted and we never see or store your full card details.

Still need help? Email [support@giftshop2.com].