Refund policy
Returns & Refund Policy
Last updated: [date]
We want you to be happy with your purchase. If you're not, here's how we handle returns.
Return window
You have [30] days from the delivery date to request a return. UK customers also have a statutory right to cancel within 14 days of receiving their order under the Consumer Contracts Regulations.
Eligible items
- Unused and in original condition
- In original packaging, with all accessories
- Accompanied by proof of purchase
Non-returnable items
- Opened hygiene or personal-care items
- Gift cards
- Items marked as final sale
- Custom or personalised products
How to return
- Email [support@giftshop2.com] with your order number and reason.
- We'll send return instructions and the return address within [2] business days.
- Pack the item securely and ship it with tracking.
- Don't send items back without contacting us first.
Return shipping
[Customers pay return shipping, except when the item is faulty, damaged or incorrect, in which case we cover it.]
Refunds
Once we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method within [5-10] business days.
Faulty or damaged items
Email a photo within [7] days of delivery and we'll offer a replacement or full refund, including original shipping.
Late or missing refunds
Check your bank first, as it may take a few days. Then contact us.
Contact
[support@giftshop2.com] | [Business address]