Shipping policy

Shipping Policy

Where we ship
We ship to [USA, UK, and other countries].

Processing time
Orders are processed within [3 to 8] business days (excluding weekends and public holidays). During Black Friday, Cyber Monday and December, processing may take up to [5] business days.

Delivery times

These are estimates, not guarantees. Delays can happen because of weather, customs or courier issues.

Tracking
You'll get an email with a tracking number once your order ships.

Customs, duties and taxes
[Prices include duties and taxes / Customers outside [country] may be responsible for import duties.] Please check before ordering.

Address accuracy
Please check your shipping address at checkout. We can't redirect parcels once shipped. If a parcel is returned because of an incorrect address, [we'll contact you about re-shipping at your cost].

Lost or delayed parcels
If your order hasn't arrived after [X] business days, email [support@giftshop2.com] with your order number. We'll investigate with the courier and send a replacement or refund if it's confirmed lost.

Damaged parcels
Photograph the packaging and the item and email us within [7] days.

Batteries and restricted items
Some products contain batteries and may ship by sea or ground only, which can take longer.

Contact
support@giftshop2.com